The hotel offers amenities for your comfortable stay and unforgettable experiences
Serene Pool Oasis
“The pool area was impeccably clean, providing a peaceful environment for relaxation, especially in the mornings.” view full review
Breakfast Delight
“The breakfast spread was good, offering a variety of scrumptious options with a beautiful view of the golf course.” view full review
Comfy Retreat
“Our room was immense and featured a luxuriously comfortable bed that made every night feel like a dream.” view full review
Charming Terrasse
“The lovely terrace was the perfect spot to enjoy morning tranquility while listening to the birds sing.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Sports & Fitness
Golf course
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Spa & Leisure
Outdoor swimming pool
Sun loungers
Sun terrace
Garden area
Room features
Air conditioning
Soundproofed rooms
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Show more
Location
Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
2.6
km
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
5.3
km
Zona Arqueologica Playa del Carmen
770 m
Av. Benito Juárez
Los Fundadores Park
2.1
km
Disabled-friendly beach
2.2
km
Store
Centro Maya
2.2
km
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
1.7
km
Calle Carretera Federal 109
Cenote Carwash
1.7
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.3
km
Carretera 109
Cenote Calavera
1.7
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
1.4
km
5ta Avenida
Galeria de Arte 5ta Avenida
1.5
km
Mall
Playacar Center Shopping Mall
810 m
Beach
Playacar Beach
3.0
km
5th Avenue 4th and 6th Streets
Sun Jaguar
1.5
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
1.2
km
Mall
Paseo del Carmen Shopping Mall
1.1
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
1.2
km
Park
Xel-Ha Park
1.3
km
Museum
3D Museum of Wonders
2.5
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.5
km
Church
Nuestra Senora del Carmen Catholic Church
2.5
km
Night club
Coco Bongo
2.7
km
Playacar
Xaman Ha Ruins
1.8
km
Park
Parque La Ceiba
2.7
km
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
2.1
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
2.7
km
Nearby
Maya ruins
290 m
Golf Course
Campo de Golf Playacar
420 m
Playacar
Ruinas Mayas
560 m
Restaurants
LABRIOCHE de Playa
540 m
Paseo Xaman - Ha 12 Playacar
Dona Aurelia sabores Mexicanos
510 m
Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2
Mamma Mia
450 m
Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal
Casa Sofia Playa del Carmen
1.9
km
Avenida Aviacion Plaza Paseo Coba entre Carretera federal y Av. 15
Lara & Luca
2.0
km
Av Aviacion between Carr Federal and 15Av S
Blucacao
2.3
km
Av. 10 Mza. 64 Lote 8 local 1 Xaman-Ha Solidaridad
Buenerrimo
1.1
km
Ave. Paseo Tulum Local 17
La Parroquia de Veracruz
1.5
km
Av. Balamkanche mz 30 lt 4 sn
Peninsula Eatery & Bicycle Boutique
1.5
km
Av. Balamkanche locales 9-10 1st floor Plaza Cityexpress Playacar
The Public Place
1.4
km
Plaza Paseo Coba Local 210
Sundowner
1.4
km
Av. Aviacion Playacar Fase 2 Plaza Coba
La Vaqueria
1.2
km
Paseo Xaman-Ha
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
convenient location
friendly staff
hard mattress
small room
7.6/10
Very good
Rooms
7.5
Location
7.7
Service
7.9
Dining
7.7
Guest reviews
7.6/10
based on 19 reviews
8.4
8.4/10 based on 270 reviews
Betty
United Kingdom,
June
2024
8.2/10
My stay at the hotel was a mix of great and not-so-great experiences. The rooms were decorated in a style reminiscent of a 1950's Las Vegas hotel, clean, beautifully furnished, and filled with exceptional artwork, offering a cozy ambiance. The service was delivered by genuinely good-natured individuals, although at times seemed a bit stressed with their bustling activities. The location within the ultra-secure gated area of Playacar was comforting and captivating with its Mayan Temple replica and proximity to wildlife. The dining experience was delightful, especially thanks to Chef Santiago and servers Manahem and Viviana, although limited in local products. The facilities were nice, reflecting a comfortable stay with a few minor hiccups. Overall, a delightful stay but with some areas that could be improved upon.
Rooms
9.0
The rooms were decorated in a style I would associate with a 1950's Las Vegas hotel, clean, beautifully furnished, and full of exceptional artwork.
Service
8.0
The service staff were wonderful and friendly, much kinder than in other countries but appeared to be under significant pressure in managing various tasks.
Location
9.0
The hotel's location in the ultra-secure gated area of Playacar and the Mayan Temple replica made it feel very safe and close to the Xcaret Park. The presence of wildlife, birds, and turtles in the lake added a touch of excitement to the stay.
Dining
8.0
The dining experience was very yummy, with a variety of options for international visitors and heartfelt gratitude to Chef Santiago and servers Manahem and Viviana. However, limited local products were available.
Facilities
7.0
The hotel offered adequate facilities to ensure a pleasant stay, although there were a few areas that could be improved to reach their full potential.
Bob
United States,
June
2024
8.2/10
My stay at the hotel was quite pleasant. The room had a full kitchen, dining room, living room, double balcony, and one bedroom with two double beds which was nice and good for us, although the mattress was very hard. The service was top-notch, with the staff being very accommodating and friendly.
Rooms
7.0
The room was small but still very nice and suited our needs.
Service
9.0
The staff went out of their way to be helpful and were very accommodating.
Location
9.0
The location was excellent, just a 5-minute walk to the beach and a 15-minute walk to the town.
Dining
8.0
The dining experience was pleasant, with succulent steaks served at the restaurant overlooking the pool and golf course.
Facilities
8.0
The facilities were modern and convenient.
convenient location
hard mattress
Jack
United States,
May
2024
7.2/10
Staying at this hotel was a bit of a mixed bag. The rooms, despite being spacious with beautiful vaulted brick ceilings throughout, felt outdated and empty due to minimal furniture. The service was a bit hit or miss - friendly and easy-going staff but some confusion regarding spa costs. The location, though slightly unusual and a 10-minute drive from Playa del Carmen, offered a peaceful setting near a lake and golf course. The dining options were superb, especially with a great view from the breakfast room, though limited lunch choices. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were spacious with beautiful vaulted brick ceilings but felt extremely outdated and empty due to minimal furniture.
Service
6.0
The staff seemed friendly and easy-going, but there were some issues with confusion about spa costs.
Location
8.0
The location, though slightly unusual and a drive away from Playa del Carmen, was peaceful and scenic near a lake and golf course.
Dining
8.0
The dining experience was superb with a great view from the breakfast room, but lunch options were limited.
Facilities
7.0
The facilities provided were decent but could use some modernization and improvement.
Eleanor
United Kingdom,
April
2024
8.6/10
The hotel was bigger than I expected with so much charm, complete with a living room, dining room, full kitchen, washer and dryer, and 2 bedrooms/2 bathrooms. It was VERY comfortable and the perfect place to retire to for an afternoon nap: quiet, breezy, with soft big beds. The location, while generally nice and secure, may be offset by not being a beachside hotel and having a slightly outdated 1980s feel.
Rooms
9.0
The rooms were larger than expected and full of charm, providing a comfortable and quiet retreat.
Service
9.0
The service was fabulous, with very attentive and caring staff members who were super helpful.
Location
8.0
The location is generally nice, near the golf course and very secure, though it lacks a beachside setting and has a touch of a 1980s vibe.
Dining
8.0
The dining experience was better than expected, offering delicious dishes with very kind waitresses.
Facilities
9.0
The hotel facilities were top-notch, providing everything needed for a comfortable stay.
Sarah
United States,
April
2024
7.2/10
I found the hotel to be a mixed bag. The room was small and the mattress was hard, making it uncomfortable to sleep. However, the staff were very attentive and fantastic. The location was perfect, right in the heart of things but not too noisy. The dining experience was good but a bit confusing at times. The facilities were decent overall.
Rooms
5.0
The room was very small with a very hard mattress, making it quite uncomfortable. Additionally, the A/C control switch was tricky to manage, leading to temperature fluctuations.
Service
9.0
The staff for our room were fantastic and very attentive, providing excellent service throughout our stay.
Location
8.0
The location was perfect, right in the heart of things but not overly noisy. It was a short walk to the beach and nearby attractions.
Dining
7.0
The dining experience was very good overall, but there were moments of confusion with the menu or service.
Facilities
7.0
The facilities were decent, offering everything we needed for a comfortable stay.
William
United States,
April
2024
7.4/10
Staying in the Ambassador Suite was a real treat with a little fridge, perfect for keeping drinks cold. The room had direct access to the pool, offering a picturesque view of the pool area, scattered tables, and the serene lake with wildlife.
Rooms
8.0
The room was well-equipped and delightful, especially with the fridge for drinks.
Service
7.0
The service was friendly, but staff seemed a bit confused about certain procedures. However, improvements were promised by the management.
Location
7.0
Nestled in a private complex near a lake and golf course, the location is slightly out of Playa del Carmen. While away from noisy areas, it requires a short drive to reach the city center.
Dining
8.0
The dining options were limited with specific hours for lunch, but the quality of food and drinks was exceptional. Breakfast by the pool was a delightful experience.
Facilities
7.0
The facilities were well-maintained, offering a clean and comfortable setting for guests to enjoy, though some improvements in service clarity were needed.
Robert
United Kingdom,
March
2024
7.6/10
The hotel offers beautifully furnished rooms with exceptional artwork, featuring a leaking roof in the bathroom but providing extensive amenities such as a living room, dining room, full kitchen, washer and dryer, and 2 BR/2baths. The service is a mix of very courteous gestures like preparing packed to-go breakfast for the family and unprofessional behavior like trying to pull a fast one. The location is attractive due to wildlife presence, but it sits on a challenging golf course with relatively high green fees. The dining experience has a lot of options, although some are of poor quality. The facilities are top-notch.
Rooms
8.0
The rooms are clean, beautifully furnished, and full of exceptional artwork, with a leaking roof in the bathroom.
Service
7.0
The service is a mix of very courteous gestures like preparing packed to-go breakfast for the family and unprofessional behavior like trying to pull a fast one.
Location
7.0
The hotel's location is appealing due to the wildlife and nature, set on a challenging golf course with relatively high green fees.
Dining
7.0
The dining offers a lot of Mexican food options, some of which are plentiful and varied each day, although with some poor-quality selections.
Facilities
9.0
The facilities are complete and well-maintained.
Rex
United Kingdom,
March
2024
6.8/10
The hotel offered a great view across the golf course, with turtles in the lake by the pool and restaurant. Getting into Playa del Carmen was easy, and it was adjacent to leisure facilities and a spa. However, the room cleanliness fell short of expectations with dirty walls and appliances.
Rooms
5.0
The studio room was spacious and faced the courtyard and pool, working well for our needs despite the cleanliness issues.
Service
9.0
The service was exceptional, with friendly and accessible staff. Daniel stood out for his hard work and helpful attitude.
Location
6.0
The location was convenient to Playa del Carmen's 5th Avenue, but reaching the hotel by car was challenging due to lack of road signs and security filters.
Dining
7.0
The dining experience was decent, offering a good variety of traditional and local foods.
Facilities
7.0
The hotel facilities were good overall, but there were cleanliness issues in the room that need improvement.
Beautiful views
Room cleanliness
Arthur
United Kingdom,
February
2024
7.2/10
The hotel offers remarkably spacious rooms with high ceilings, great value for the price. Although the AC control switch can be challenging if it gets too cold and noisy being close to the kitchen, it still provides a comfortable stay.
Rooms
8.0
The rooms were huge and of great value. The AC control switch was convenient, but the proximity to the kitchen caused noise in the mornings.
Service
7.0
The service was friendly and not solely driven by profit. Despite some confusion about spa services and costs, the staff was wonderful.
Location
6.0
The location is ideal for a relaxing stay with great views of the golf course, although a bit secluded and distant from main attractions.
Dining
8.0
The dining experience offers a good variety of freshly prepared hot dishes, but avoid ordering eggs from the chef. The setting near the golf court and pool adds to the ambiance.
Facilities
7.0
The amenities were satisfying, but noise from the kitchen can be disruptive. Overall, a pleasant and comfortable stay with decent facilities.
Beth
United States,
February
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and clean with a nice king bed, but they were a little on the dark side and lacking a view. On the plus side, there were two bathrooms, although one had a window that couldn't be locked.
Rooms
7.0
The rooms were spacious, clean, and had a great king bed, but a bit dark with no view.
Service
8.0
The service was friendly and organized, with helpful staff. However, there were some instances where staff seemed idle.
Location
6.0
The location was slightly unusual, about a 10-minute drive from Playa del Carmen within a large private complex near a lake and golf course. It was unique but lacked some expected services.
Dining
7.0
Dining at the poolside grill overlooking the golf course was enjoyable with good choices, but lacked the finesse of a 4 or 5-star hotel experience.
Facilities
6.0
The facilities were adequate but could use improvement in some areas.
Sam
United States,
January
2024
8.0/10
Staying at this hotel was a mixed experience. The rooms were remarkably spacious with high ceilings, offering a comfortable stay, although they lacked a view even though we requested one. The service was excellent, with the staff being very friendly and willing to help with recommendations and arrangements. The location, while not very close to the beach or downtown Playa, was situated in a beautiful amenity park next to a golf course. The dining experience was good with a decent variety of freshly prepared dishes. The facilities were satisfying, providing a pleasant overall stay.
Rooms
8.0
The rooms were remarkably spacious with high ceilings, offering a comfortable stay.
Service
9.0
The service was excellent, with friendly and helpful staff.
Location
7.0
The location was not very close to the beach but situated in a beautiful amenity park next to a golf course.
Dining
8.0
The dining experience was good with a decent variety of freshly prepared dishes.
Facilities
8.0
The facilities were satisfying, contributing to a pleasant overall stay.
Susan
United States,
December
2023
8.6/10
I absolutely loved my stay at the hotel. The rooms were incredibly spacious and well-furnished with two double beds that were both comfy and impeccably clean. The service was top-notch, and I would recommend this place in a heartbeat. The location was perfect, right in the heart of everything but still peaceful. The dining experience was delightful with a great variety of delicious choices.
Rooms
9.0
The rooms were very spacious and well furnished, and the beds were comfy and clean.
Service
9.0
The staff went above and beyond for anything we needed.
Location
8.0
The location had a much more European feel, away from the ruckus of the busy downtown.
Dining
8.0
The dining options made up for any initial disappointments, with a great variety of delicious food.
Facilities
9.0
The facilities were exceptional, contributing to a wonderful stay overall.
Donald
United Kingdom,
November
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were great, cleaned daily, and overlooked the lovely golf course. While the rooms were nice with spacious bathrooms and attractive decor, I didn't initially receive the room I had booked.
Rooms
8.0
The rooms are nice, with very big bathrooms and decorated with appealing features.
Service
7.0
The staff was really friendly and helpful when asked for directions or advice. However, they seemed stressed and rushed, like immediately clearing plates before we were finished. Service, in general, was efficient and effective but could be slow at times.
Location
9.0
The location of the hotel is best for those seeking a quiet retreat surrounded by a golf club and private property. The setting in wonderful gardens is truly charming, but it's a bit far from Playa del Carmen if you want lively evenings.
Dining
8.0
The dining experience was enjoyable overall, with a good variety of freshly prepared dishes. However, it could get crowded, and the service was up until a certain time only.
Facilities
7.0
The facilities were satisfying, but some areas like the bathroom had old furnishings. The hotel offers various services from room service to car hire, catering to different needs.
Clean
Slow Service
Howard
United Kingdom,
November
2023
7.6/10
The hotel's rooms were extremely damp but huge and great value. They need maintenance, but the little fridge was handy for keeping drinks cold. The service was very friendly and helpful, though some staff seemed confused about pricing and services. The location is situated in an amenity park and offers quiet surroundings with a nice infinity pool. The dining experience was good overall, especially the quality of the food. The facilities are decent, but some areas could use improvement.
Rooms
7.0
The rooms were huge and great value, although extremely damp and in need of maintenance. The little fridge was a plus for keeping drinks cold.
Service
8.0
The service was very friendly and helpful, although some staff appeared confused about certain aspects.
Location
8.0
The hotel is situated in an amenity park area, offering quiet surroundings with a nice infinity pool.
Dining
8.0
The dining experience was good overall, especially the quality of the food.
Facilities
7.0
The facilities are decent but could use some improvements.
Peter
United States,
October
2023
7.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and overlooked the golf course, but they were not as expected based on the pictures. The kitchen was a highlight with its full-size refrigerator and stove. However, the A/C control switch made it challenging to regulate the temperature, causing some discomfort.
Rooms
7.0
The rooms were spacious and overlooked the golf course.
Service
7.0
The staff went out of their way to be helpful, despite some confusion about certain services and costs. However, their friendly and easy-going nature made for a relaxing stay.
Location
9.0
The location was excellent, with easy access to the beach and town. It was quiet and laid back, offering a relaxing atmosphere.
Dining
8.0
The dining experience was pleasant with a great variety of options.
Facilities
8.0
The facilities were superb, especially being surrounded by the greenery and pool of the golf court.